Frequently Asked Questions

Any age starting as early as age 5. Keep in mind that our capacity to accept clients age 5-10yo is limited.

 Yes.

We currently do not have a psychiatrist on staff. We currently refer out to other providers for psychiatric consultations.

Individual, group, and family therapy, including couples counseling. Reiki Healing Sessions are also available.

Yes, teletherapy is available for all clients if needed/requested.

You may schedule an initial consultation through the Contact tab above. If you’ve already been assigned a therapist, please reach out to them directly.

For general inquiries or Support, feel free to contact the practice at Info@ortizpacs.com

The first step is to set up an initial consultation and/or an intake session. Once you chave ompleted this step and have completed the required forms, you will be assigned a therapist who will develop a treatment plan with you.

We try to assign you a therapist as soon as possible, usually within a couple of weeks. As with all human relationships, it can take a few sessions to build rapport and a comfort level with your assigned therapist.  

Typically one session that can last 50-70mins.  

 In the beginning a therapist can ask a lot of questions to get to know you and your situation. Please always feel free to ask your own questions! 

Typically sessions will be weekly. In some instances twice a week sessions can be justified.  Once you and your therapist feel like you are ready, frequency can lessen to once every other week or once a month. Psychotherapy doesn't have to last indefinitely, but it also doesn't have to have a time limit either.

Typically 45-60mins depending on availability and therapist

This can vary based as different insurances will pay the practice different rates.  Typically we will charge $125-$150 a session.

Typically at the end of the business day if we have your copayment method on file and if we have your account set up for autopay. If there i a problem with the card, the autopay feature is disabled and someone from the practice will reach out to you.

 This will vary by insurance panel.  Typically a copay can be anywhere between $15-$50.  If copays are a financial hardship, you may speak with your therapist or someone from the administration team to discuss further.

Currently we accept 1199SEIU, EmblemHealth, Empire Blue Cross Blue Shield, HealthFirst, Medicaid, Medicare, UnitedHealthcare UHC | UBH.  We are currently in the process of joining several other insurance panels to accomodate more clients.

Inform your therapist and the practice immediately as you will start incurring an out-of-pocket balance that you will be responsible for paying.  We will try to work with you as much as possible while you work out your insurance situation and/or arrange an out of pocket fee that will fit your budget.

Building therapeutic rapport is like any human relationship: sometimes you vibe, sometimes you don't.  We ask that you allow for at least 

You may, however, availability is not guaranteed.

We try not to keep a wait list because everyone deserves to be seen in a relatively short period of time. However, if you are set on working with a specific provider or a specific day/time, then we can out you on a wait list for that therapist.  We can not guarantee when the therapist or the day/time slot will become available.

 If it is an emergency, please go to your nearest emergency room and/or call 988 for immediate help.  If you no longer want to be on the waitlist, we recommend you be assigned to the next available therapist to start receiving the care you need.

Yes, 100%.  We will only need to break confidentiality if your safety or someone else's safety is in question.

Spanish, Haitian Creole, Twi, Mandarin

You must provide at least 24hrs advanced notice or else a $50 late cancellation/no-show fee will be charged.  This is standard for a private practice. Keep in mind that most practices will charge the full session.

 Our team has experience with a wide variety of issues and concerns including but not limited to Anxiety, Depression, Relationship Challenges, Grief/Bereavement, Life-Stage Issues from Childhood through Senior ages